Hewlett Packard | LAN Support 3rd level January 1998 - June 1999
Technical summary:
300 users, 30 servers, NT 4.0, Novel v4, Citrix Winframe, PCAnywhere, Bloomberg, Reuters, Telerate
Highlights:
- Standard Operating Environment (SOE) rollout for Y2K – Windows 2000
- Revised escalation procedure for 1st and 2nd level support
- Assisted with the planning and execution of the relocations to new trading floor
