Commonwealth Bank Australia | LAN Support 2nd level May 1996 - March 1997
Technical summary:
7000 users, 400 servers, NT3.51, NT4.0, Windows 3.11, Novell v3, SNA server, SMS, Dynacomm Elite, MS Office, Attachmate Extra, AS 400 emulators
Highlights:
- Upgrade of helpdesk infrastructure to accommodate TCP/IP from SNA protocol
- Upgrade of helpdesk desktop’s to Windows NT 4.0 from Windows 3.11
- Pilot of Windows SMS remote support model
- Delivery of SMS production server for the purpose of interstate remote support.
