Fujitsu Australia Pty Ltd | Server Support Engineer March 2002 - December 2002
Technical summary:
600+ users, 43 servers, Windows 2000 Server/Cluster, Exchange 2000, PCAnywhere, ASO 7.1, Remedy, Clarify CMS, Adhered to ITIL methodology as it relates to the Change Management Process as well as the support Service Level Agreements
Highlights:
- Development of Windows 2000 server standard builds
- Re-engineering of AD standards and policies
- Integration of additional customer servers into domain
- Development of Service Level Agreements (SLA)
- Daily support of Windows 2000 operating system and Exchange 2000 incorporating installations, repair of registry settings, configuration for data and application access, network connectivity and data recovery
- Daily support of Clarify CMS, Remedy client, Office 2000 and ASO 7.1 incorporating installation and application troubleshooting
- Daily support of PCAnywhere client incorporating installation, troubleshooting and configuration
- Daily support of LAN/WAN security access to Fujitsu environment for both intranet and file access. This includes the configuration of browsers software as well as domain access approvals
